Provide highly responsive IT application support to Front Office trading teams, ensuring rapid response to user technical and functional issues across a wide range of trading applications and multiple business lines.
Trade Floor Support ensure applications and services have a high level of stability and service availability for Front Office users.
What will you be doing?
• Providing seamless end to end support service for front office users, the candidate will be expected to ensure we provide high availability support for trading desk.
• Investigation of trader related issues and resolving
• Engaging with application owners to provide effective issue and problem management and rapid resolution
• Provide advisory services to trading desk for functional use cases and configuration of Trading Systems
• Proactive management of business critical real-time trading systems, identifying issues and potential problem areas.
• Log and track incidents and problems. Tracking outstanding issues and working with the appropriate group to achieve resolution of them
• Continuous monitoring to ensure full availability including Start of day morning check and health monitoring
• Engaging with Front Office management teams to ensure proactive management of SLAs, capacity, performance and BCM planning
• Engagement with service owners and development teams to review planned changes that may impact application functionality or availability to from office users.
What were looking for:
• Good database and SQL skills (Oracle, SQL Server)
• Previous experience in application support, preferably supporting trading systems
• Good understanding of concepts of trading business and end to end business process and workflows
• working knowledge of operating system platforms (UNIX, Linux, SQL, Windows)
• Able to utilise core technical skill and apply to a variety of trading platforms, technologies and operating platforms
• You will be eager and ambitious, a self-starter and enjoy learning new technologies.
• You must be confident to engage with business stakeholder, global colleagues and peers in other teams. You will be equally as comfortable working individually as you are working collaboratively as part of a global team.
• You must demonstrate fundamental understanding of ITIL concepts and their implementation in the working environment
• Flexibility to deliver a consistently high level of service within a constantly changing environment with rapidly changing priorities
Skills that will help you in the role:
• Financial knowledge of Fixed Income products end to end trade workflow. Knowledge of other asset classes such as FX, Commodities or Credit an advantage
• Good understanding of one or more of the following : concepts of financial products risk management, awareness of financial instrument pricing, concepts of market data in front office applications
• Advanced Excel / VBA skills would be advantageous
• Experience of market data systems such as Bloomberg, Thomson Reuters
• Understanding of middleware technologies such as MQ and Solace
• Experience of monitoring platform such as AddDynamics, ITRS
• Experience of execution platform such as Broadway
Where will you be working?
Trade Floor Support is a technology team providing dedicated application support to front office trading in primary Barclays locations across the globe, supporting Credit, Securitized Product, Fixed Income, FX, and Commodities businesses.
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.
Our Values
Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.
Our Diversity
We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.
Our Benefits
Our customers are unique. The same goes for our colleagues. That’s why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. If you have a need for flexibility then please discuss this with us.
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