Home base – Apple Support Business & Education Area Manager
- Proficiency in English and Japanese
- Experience managing a customer/technical support team in a contact centre
- Knowledge of call center management tools such as Network Queue call routing, ACDs, call tracking systems, internet technology and reporting and core call centre metrics
- Experience managing cross functional or cross site groups
- Requires excellent written and verbal communication skills
- Requires excellent organizational and time management skills
- Experience managing managers or supervisors
- Experience balancing coaching and development with administrative tasks
- Dedication to the success and development of employees
- A genuine love for customers and a proven history of driving customer impacting change.
- Experience in working with human resources areas of the business that are pertinent to employee management
– Bachelor’s degree preferred
To learn more about opportunities at Apple, visit https://www.apple.com/jobs/jp/
Apple is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.
- This position is home based and you can work anywhere from Japan.
- Home office requirement
- quiet work space
- reliable internet connection
- work station that meets ergonomics standard
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