Customer Success Manager – Akamai
Are you passionate about building relationships and ensuring customer success?
Do you love collaborating with teams to solve complex problems?
Join our highly skilled Customer Success Team
Our Customer Success team proactively develops customer relationships to promote loyalty and increase retention. We ensure our customers derive maximum value from our products, people and support by educating them on updates, features, and industry trends. This growing, global team directly impacts Akamai’s relevancy in the marketplace and the ultimate success of our customers.
Partner with our Web Performance and Security customers
As a Customer Success Manager, you’ll be a trusted advisor to our high value Web Performance and Security customers. You’ll collaborate across teams to address customer problems and maximise partnership value to support their business needs. In this varied role your relationship skills and thought leadership will build customer product adoption, satisfaction and retention.
As a Customer Success Manager, you will be responsible for:
· Acting as the primary point of contact and trusted advisor to key customer stakeholders to build relationship and customer success
· Supporting our customers and partners proactively to successfully use and operationalize Akamai products
· Partnering with the Sales team to identify and resolve customer concerns or opportunities
· Collaborating cross-functionally to identify opportunities to interface additional products through understanding the customer technical roadmaps and product needs
· Building ongoing customer relationship management and engagement (including events and training)
Do what you love
To be successful in this role you will:
· Have 5 years of relevant experience (Account Management, Customer Success, Pre-sales, or IT consulting) and a Bachelor’s degree or equivalent professional experience
· Demonstrate excellent written and verbal communication skills and strong presentation skills
· Have knowledge of internet technologies, security, web analytics, and digital performance management solutions
· Show strong analytical and problem-solving skills
· Fluent in Japanese and at least Business level English
Work in a way that works for you
We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
· Occasionally working remotely from home or any other work location
· Working flexible hours – balancing flexibility to work around your personal commitments while ensuring availability for customers during working hours
· Please discuss your preferred working patterns with the recruiter during the process
Working with us
At Akamai, we’re curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you’ll thrive here.
Working for you
At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:
· Your health
· Your finances
· Your family
· Your time at work
· Your time pursuing other endeavours
Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.
Join us
Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will challenge and inspire you!
Akamai Technologies is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, gender identity, sexual orientation, race/ethnicity, protected veteran status, disability, or other protected group status.
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